The Diploma in Hotel Management students Batch 21 Group 3&4 went to Pullman Kuala Lumpur Bangsar (Accor Group) for a visit on 30 May 2019. They were given a brief of the Hotel product and services as well as a warm welcome speech by the General manager Mr. Andrew Carlile. The students were rewarded with gifts during a hotel product quiz. They were escorted through both Front of the House and Back of the House eg: Guestrooms, Pool area, Front Office, Laundry, F&B outlets and the function rooms including the Grand ballroom. We were given a last minute permission to view the kitchen areas by the Executive Chef. All in all, the students had a great learning experience as this enhances their knowledge not only on the product as well the professionalism of the whole visit experience from welcome to end of the visit.