Bridging Education and Industry: Taylor’s Students Gain Professional Insights at DoubleTree by Hilton Putrajaya

On 5 June 2025, a curated industry immersion visit was organised for students from the Diploma in Hotel Management programme to DoubleTree by Hilton Putrajaya Lakeside. The visit formed part of Taylor’s University’s continued efforts to strengthen industry engagement and ensure students are well-prepared for their internships commencing in August. The students were warmly received by Ms. Thaarani Jnanasundram, Assistant Human Resources Manager, who provided an introductory overview of the property and its operational culture. The visit was structured to provide students with a comprehensive understanding of hotel functions, brand positioning, and professional expectations within a globally recognised hospitality organisation.

A key highlight of the visit was the interactive career sharing session, held in one of the hotel’s meeting rooms. Students engaged with several senior leaders from the hotel, including Mr. Alvin See, Cluster Director of Human Resources; Mr. Ping Er Sang, Director of Operations; and Mr. Nickson Yoong, Commercial Manager. Of notable relevance, both Mr. Alvin and Mr. Sang Ping are alumni of Taylor’s University, underscoring the institution’s longstanding contribution to industry talent development.

The session began with a presentation on Hilton’s Brand Portfolio, giving students valuable insights into the company’s global presence and service philosophy. This was followed by a candid sharing session, where leaders discussed their career journeys, challenges, and opportunities within the Hilton network. A highlight was the account of President Xi Jinping’s stay at the hotel in April 2025, during which students learned about the high-level operational and security measures required to host a world leader, offering a rare behind-the-scenes glimpse into luxury hospitality at the highest level.

The visit concluded with a guided tour of the property, including its Executive Lounge, meeting facilities, main lobby, and leisure areas. The experience gave students first-hand exposure to the spatial, functional, and aesthetic considerations that shape a luxury guest experience. This industry visit reinforced Taylor’s University’s commitment to experiential learning and professional readiness. Students departed with greater confidence and a clearer understanding of the standards and expectations that define excellence in the global hospitality industry.