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Bridging the Gap between Academic Knowledge & Practical Industry Experience at Mandarin Oriental KL


A group of 30 Diploma in Hotel Management students from DH 30 & DH 31 had the privilege to visit the prestigious and luxury brand hotel, Mandarin Oriental Kuala Lumpur. The purpose of the hotel visit was to explore potential internship opportunities and gain valuable insight into the hotel operations and hospitality industry.

Upon arrival, the students were warmly welcomed by Ms. Anna Kueh, Assistant Director of Human Resources. The session commenced with Mr. John Kitchens, the Hotel Manager, who expressed his enthusiasm for hosting aspiring hospitality students. He provided an overview of the hotel’s exceptional service and its dedication to nurturing talent through internships. Mr. Kitchens also emphasized the significance of such visits in bridging the gap between academic knowledge and practical industry experience.

Continuing the session, Mr. William Lim, Director of Learning & Development, presented an overview of the Mandarin Oriental brand – its history, vision and strong commitment to cultivating talents through their internship programme. For the internship programme, Mr. William highlighted the hotel’s focus on providing hands-on training, mentorship and a supportive internship environment in different areas of interest such as Front Office, Housekeeping, Culinary & Spa Management.


The students were also introduced to the company benefits offered by Mandarin Oriental. These benefits included competitive remuneration packages, opportunities for career advancement (e.g. Rising Fans), access to professional development programmes, employee discounts and a supportive work environment.

The students were encouraged to ask questions and seek clarification on specific requirements of the application process. After the Q & A session, the students enjoyed a delectable tea break before embarking on a guided tour of the hotel’s facilities. They visited the concierge, reception areas, restaurants, staff lounge, banquet halls, spa & wellness centre, guest rooms and the hotel’s back of the house areas. Throughout the visit, the students had valuable networking opportunities with various hotel staff members, including the supervisors or managers in areas visited.

Overall, the visit provided students with practical insights into the hospitality industry and motivated them to consider Mandarin Oriental for future internships or employment opportunities.


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