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HEX Talk 2024: Cultivating Excellence in Talent Acquisition & Retention through Cultural Shifts and Transformational Needs


Hospitality Executive (HEX) Talk 2024, themed "Talent Acquisition & Retention: Culture Shifts & Transformation Needs in the Hospitality Industry," was a pivotal event in the hospitality sector, drawing together prominent figures to discuss crucial industry trends. The event, organized by the School of Hospitality, Tourism and Events, provided a platform for in-depth exploration and forward-thinking insights.


The forum kicked off with the Executive Dean of the Faculty of Social Sciences & Leisure Management, Taylor’s University, Prof. Dr. Neethiahnanthan Ari Ragavan's welcome address, which effectively framed the discussions that followed. YBhg. Datin Christina Toh, President of the Malaysian Association of Hotels (MAH), delivered an opening address that set a thoughtful tone for the event, highlighting pressing issues within the industry.


Notably, Mr. Justin Lee, Hotel Manager of EQ Kuala Lumpur, shared strategies on optimizing talent retention, while Ms. Jave Cheung, Learning & Development Manager at JW Marriott Hotel in Hong Kong provided personal perspectives on navigating transformational challenges in hospitality. Mr. Javier Tejero Ramos, Human Resource Partner for Asia Pacific at Melia Hotels International, Vietnam, offered a comprehensive overview of talent acquisition strategies across the Asia Pacific region. Additionally, Assoc. Prof. Dr. Joaquim Dias Soeiro, Head of the School of Hospitality, Tourism & Events, Taylor’s University contributed an academic perspective on effective talent retention practices.

Central to HEX Talk 2024's success was the moderation by Mr. Hanley Chew, Founder and CEO of Hotel Tales and JustTonite, whose skillful guidance and incisive questions fostered dynamic exchanges among panelists and participants alike. This interactive approach ensured that the event transcended mere speeches to become a forum of vibrant dialogue and actionable insights.


Attended by over 200 industry experts, academics, and hospitality students, HEX Talk 2024 undoubtedly enriched understanding of the evolving landscape of talent acquisition and cultural shifts within the hospitality sector. The diverse perspectives shared at the event are poised to influence future strategies and innovations across the industry.

Looking ahead, the success of HEX Talk 2024 foreshadowed another impactful gathering in the future, continuing to drive meaningful conversations and advancements within hospitality management.

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