The Power of Presence: Deborah on BFM “Teaching Public Speaking in the Age of AI”

Taylor’s University contributed to the national dialogue on the future of education through a feature on BFM 89.9, Malaysia’s leading business radio station, hosted by Mr. Richard Bradbury. Representing the School of General Studies and Languages (SGSL), Ms. Deborah Chris Raj, Lecturer in Public Speaking and Emotional Intelligence, shared her insights on the workplace programme in a segment titled “Teaching Public Speaking in the Age of AI.”

The discussion addressed one of the most compelling questions in contemporary education: Can AI make us better communicators? Drawing from her experience in developing the AI-integrated HyFlex public speaking programme, she emphasised that while AI can serve as a valuable coach, offering feedback and provide opportunities for practice. However, the human dimensions of communication remain irreplaceable.

“AI can accelerate knowledge transfer, but it cannot face our fears for us. Lecturers play an important role in engaging and offering their presence to coach students as they face their struggles in real time,” she shared during the interview.

This engagement not only showcased Taylor’s University’s innovative approach to teaching and learning but also positioned the institution as a thought leader in national conversations surrounding education, leadership, and the future workforce. Ms. Deborah also shed light on the challenges faced by Gen Z students, who, while adept at digital communication, often experience heightened anxiety when speaking in public. By integrating AI tools with critical thinking and emotional intelligence, Taylor’s is empowering students to lead with both competence and confidence.

The conversation resonated strongly with BFM’s audience of professionals, educators, and industry leaders, reinforcing Taylor’s commitment to embedding AI literacy, communication, and leadership skills across its programmes, skills essential for Malaysia’s evolving workforce. Moving forward, the School of General Studies and Languages will continue to champion innovative pedagogical approaches to teaching public speaking, recognising it as a transformative skill that extends beyond performance to nurture confidence, clarity, and critical engagement in the AI era.